About Yamaha
YAMAHA is one of the world-leading manufacturers of music instruments and equipment. For over 40 years the company has been active in Europe. In 2001, YAMAHA Music Central Europe generated revenues of over €200 million. Currently they have over 600 employees in Europe and operate over 600 music schools.

The Challenge
The sales area of the YAMAHA Music Central Europe covers the entirety of Europe. Within Europe alone, they have over 70 outside field agents. Therefore, the only way to support these agents was by telephone. Heiko Harder, Software Engineer of YAMAHA Music Central Europe greatly needed a solution to optimize the support time for the field agents and the support team. “We needed a remote support solution to support our agents in the field with their hardware and software problems.”

The Solution
With the implementation of BeamYourScreen, the support staff members were able to connect to the field agents’ PCs without preparation. They could then immediately diagnose and solve difficult support cases. “With the help of screen sharing, we are able to detect the problems much faster than we were previously with just the telephone.” The highly user-friendly solution of BeamYourScreen offers a connection within only a few seconds. “The incredible ease of use of BeamYourScreen convinced us immediately.”

The Conclusion
With BeamYourScreen YAMAHA was able to more effectively and economically support their field agents. Implementing system updates and resolving daily support cases were able to be done more efficiently. “So far we have had only positive feedback from our agents. BeamYourScreen is a very cost effective solution and we are happy to recommend it as a support tool.”

pdfYAMAHA Case Study (PDF)