FAQ

The HTML Viewer is an advanced and alternative connection method for your guests. With the standard login, your participants have to download a small connection program (with no installation). However when using the HTML Viewer there are no downloads required. Rather, your participants are able to see your screen simply as a website from within their Internet browser. The HTML Viewer has been developed specifically for Online Presentations and optimized for this use case. Please note that the HTML Viewer does not support all available BeamYourScreen features such as change of presenter and remote control. To join a session via the HTML viewer, ask your guests to go to http://www.JoinSession.info.

You need a computer with a Windows™ operating system and an Internet connection. Your computer must have Microsoft Windows™ 95, 98, Me, NT, 2000, XP, 2003 or Vista. For optimal performance the minimum system requirements are Pentium 500 MHz CPU and 128MB RAM. Apart from this there are no further systems requirements.

No. Participants never install software. They only download the connection program from the BeamYourScreen website and execute it in a temporary folder. There is no need for them to install the BeamYourScreen software. Alternatively, participants can login to your session using the HTML Viewer. In this case, they do not even have to download the connection program. Instead they simply view your PC screen through a website.

Yes. When you start or join a session, BeamYourScreen establishes one or several secure connections with a BeamYourScreen server. BeamYourScreen employs intelligent tunneling technology, using ports that are already open in your firewall and proxy server. BeamYourScreen works with your existing network configuration. The proxy server information is automatically detected or can be manually specified in the software settings. If you have a personal firewall installed on your PC, you might be asked to allow the BeamYourScreen software to connect to a BeamYourScreen server.

BeamYourScreen uses port 443 (SSL) and port 80 (http). Since those ports are open by default in most cases, you do not need to change the settings of your network and/or firewall.

With the integration of the session login into your corporate website, your session participant can log on to your BeamYourScreen session through your own corporate website. As a result your participants do not have to go through the BeamYourScreen website. If you wish to integrate the session login into your corporate website, you can download a small piece of HTML code free of charge here. Integrating the session login into your corporate website takes a matter of minutes.

If you forget your password but you still know your username, you can retrieve your password by email. Please click here to retrieve your passwords. If you forget both your password and your username, please send us an email to support@beamyourscreen.com or give us a call.

The organizer password is the password you need to start BeamYourScreen sessions. You have to enter the organizer password in the BeamYourScreen software under "Settings". The administrator password is the password you need to log in to MyAccount. When you register for a free trial or purchase a license, both passwords are the same. You can change both passwords in MyAccount. If you purchase a Shared User License, we recommend setting different passwords for the organizer password and for the administrator password. Only the BeamYourScreen account holder should know the administrator password. The organizer password has to be available to every user who is allowed to start BeamYourScreen sessions.

Log on to MyAccount with your username and your administrator password. Click "Passwords" in the menu and change the organizer password and/or the administrator password respectively. Do not forget to save your changes before you exit MyAccount.

The recorded sessions are saved by default where the BeamYourScreen connection program for organizers is located.

Please enter your username and organizer password again in the BeamYourScreen software under "Settings". Both username and password are case sensitive. If you copy the username or password make sure you don’t copy any blanks. Please make sure that you enter the organizer password for starting a session and not the administrator password. If you still encounter difficulties starting a session please send us an email at support@beamyourscreen.com.

If you have not received the email with the confirmation link, please check your spam filter and add team@beamyourscreen.com to your address book. Please check again whether you used the correct email address when signing up for BeamYourScreen. In order to retrieve the email with the confirmation link, log on to MyAccount using the username and the administrator password you chose when signing up. The email with the confirmation link will be automatically resent. In case you still don’t receive the email with the confirmation link send us an email at support@beamyourscreen.com or call us.

You can easily purchase BeamYourScreen in our online shop. In case you have any questions, please send us an email at sales@beamyourscreen.com or call us.

In order to cancel your subscription, send us an email at accounts@beamyourscreen.com. Since you paid at the beginning of the subscription period, you can use BeamYourScreen until the end of the subscription period. After this, the subscription will end instead of renewing automatically.

We offer two types of partner programs: Referral Partnership Program and Reseller Partnership Program. As a Referral Partner you refer customers to us. For every completed purchase of someone you referred to us, you will receive a one-time commission. As a Reseller Partner you can purchase BeamYourScreen at a discount from us and then resell BeamYourScreen to your customers. If you are interested in learning more about our partnership programs, click here and fill out the form. We will get in touch with you as soon as possible. To order BeamYourScreen today, simply visit our online shop and take a look at our great offers.