Questions? Contact us!

support@beamyourscreen.com

FAQ

Free Trial

Do I have to cancel the free trial account?

No. The BeamYourScreen free trial is non-binding and expires automatically 7 days after signing up. You do not need to cancel your free trial account. No credit card is required.

Is the free trial account really free?

Yes. The free trial account is free, no strings attached. It will expire automatically after 7 days - you don't have to cancel. No credit card required to sign up.

Getting Started

How do I get the username and password for the BeamYourScreen software?

You specify the username and password by either when signing up for a free trial or purchasing a license in our shop. You then have to enter the username and password in the BeamYourScreen software by clicking on the B icon in your system tray and selecting "Settings". Then you are ready to start your first BeamYourScreen session.

How do I get the session ID?

If you don’t have a session ID, please contact the organizer of the BeamYourScreen session. If you are the session organizer, you need to download and install the connection program for organizers, click on the B icon, and select "Start Session". The first time you start a session, you will be asked to enter your username and organizer password. After a successful session startup opens a Session Information window, the session number is displayed there. If you don't have a username, register for a trial account or purchase a license. Upon starting a session, the BeamYourScreen Session Info window will appear containing the unique 9-digit session ID.

What do session participants require in order to join my BeamYourScreen session?

Your participants need a computer with a Windows™ operating system and an Internet connection. Your computer must have either Microsoft Windows™ 95, 98, Me, NT, 2000, XP, 2003 or Vista. For optimal performance the minimum system requirements are Pentium 500 MHz CPU and 128 MB RAM. Apart from this there are no further system requirements.

Do my participants have to install the BeamYourScreen software?

No. Participants never install software. They only download the connection program from the BeamYourScreen website and execute it in a temporary folder. There is no need for them to install the BeamYourScreen software. Alternatively, participants can login to your session using the HTML Viewer. In this case, they do not even have to download the connection program. Instead they simply view your PC screen through a website.

A participant or I can’t connect with BeamYourScreen and don’t know why.

In order to provide detailed information for our support to find the reason and solution, please create a .log file of your attempts to start BeamYourScreen. To do so, please click on the B icon in your system tray, then “Settings”, and then select the “Support” Tab. Right click on the B icon in the Support Tab, and after that a hidden box will appear: “Enable Logging”. By ticking this box, a .log file will then be created the next time you attempt to start a BeamYourScreen session. The .log file will be created and saved in the same folder where BeamYourScreen is saved. For your participant it might be necessary to save the BeamYourScreen connection program first, run it, exit the login window, and then follow the steps above. After that please send the .log file with a short description to support@BeamYourScreen.com

When I start a session, my screen immediately begins to replicate itself every few seconds, getting progressively smaller and fitting within the previous screen window. Why is this happening and how do I stop it?

This happens when a user starts a session from their computer and then joins from the same computer. This is NOT the idea of screen sharing with BeamYourScreen. Instead you should be sharing screens between two computers. To start a BeamYourScreen session and share screens with others, follow these steps: 1. Start a session and get the session ID 2. Inform a friend on another computer of the session ID 3. Let the friend join your session by going to http://beam123.com. On this page, they can enter the session ID and click “Join Session”. 4. Screen sharing then begins between the two computers.

Privacy & Security

Does BeamYourScreen encrypt the transmitted screen data?

Yes. We use 256-bit AES end-to-end encryption to encrypt all screen data transmitted by BeamYourScreen. You will find more information on the BeamYourScreen security in our Security Description (PDF).

Is it possible to password-protect a BeamYourScreen session?

Yes. You can individually set a session password for each session in the BeamYourScreen software, under "Settings" > "Start Options" > "Use a session password". You will find more information on security in our Security Description (PDF).

Can the remote control be activated without the participant realizing it?

No. The remote control can only be activated upon the explicit approval of the participant. No one can access a PC without the respective user knowing it.

Licensing

Is it possible to use BeamYourScreen on a per-use-basis?

No. We offer affordable flat rates so you can use BeamYourScreen as often as you wish for one fixed monthly fee.

Can I purchase BeamYourScreen and operate it on my own server?

Yes. We offer the option to operate BeamYourScreen on your own server. The BeamYourScreen installation version is particularly interesting for larger corporations and available from 20 shared user licenses onwards. In case you need further information or wish to receive a non-binding offer, please send us an email at sales@beamyourscreen.com or call us.

Can I get BeamYourScreen customized to my own CI (white label)?

Yes. For the installation version we do offer a white label, which can be individually customized to your CI. In case you need further information or wish to receive a non-binding offer, please send us an email at sales@beamyourscreen.com or call us.

Where can I get more information about the license types?

You can get more information about the license types on our website at Product -> Pricing

Billing & Payment

How can I change my credit card details, my banking details and my billing address?

Log on to MyAccount with your username and your administrator password. In MyAccount, you can change your credit card details, bank account information and billing address.

Will I get an invoice?

Yes, you will automatically receive an invoice upon completing the purchase of your license. The invoice will be sent to you as PDF by email. Please add the email address billing@beamyourscreen.com to your address book. Otherwise the invoice might get dumped in the spam folder.

Are the leasing fees monthly dues?

No, the leasing fees are prepaid in advance for the entire contract period

Technology

Does BeamYourScreen work through firewalls and proxy servers?

Yes. When you start or join a session, BeamYourScreen establishes one or several secure connections with a BeamYourScreen server. BeamYourScreen employs intelligent tunneling technology, using ports that are already open in your firewall and proxy server. BeamYourScreen works with your existing network configuration. The proxy server information is automatically detected or can be manually specified in the software settings. If you have a personal firewall installed on your PC, you might be asked to allow the BeamYourScreen software to connect to a BeamYourScreen server.

Which ports does BeamYourScreen use?

BeamYourScreen uses port 443 (SSL) and port 80 (http). Since those ports are open by default in most cases, you do not need to change the settings of your network and/or firewall.

What does "integration of the session login into my corporate website" mean?

With the integration of the session login into your corporate website, your session participant can log on to your BeamYourScreen session through your own corporate website. As a result your participants do not have to go through the BeamYourScreen website. If you wish to integrate the session login into your corporate website, you can download a small piece of HTML code free of charge here. Integrating the session login into your corporate website takes a matter of minutes.

What are the hardware and software requirements in order to use BeamYourScreen?

You need a computer with a Windows™ operating system and an Internet connection. Your computer must have Microsoft Windows™ Me, NT, 2000, XP, 2003, Windows7 or Vista. You can also use BeamYourScreen on a Intel Mac computer (not PowerPC) with Mac OS X 10.3.0 or higher. For optimal performance the minimum system requirements are Pentium 500 MHz CPU and 128MB RAM. Apart from this there are no further systems requirements.

What is the HTML Viewer and what are its advantages?

The HTML Viewer is an advanced and alternative connection method for your guests. With the standard login, your participants have to download a small connection program (with no installation). However when using the HTML Viewer there are no downloads required. Rather, your participants are able to see your screen simply as a website from within their Internet browser. The HTML Viewer has been developed specifically for Online Presentations and optimized for this use case. Please note that the HTML Viewer does not support all available BeamYourScreen features such as change of presenter and remote control. To join a session via the HTML viewer, ask your guests to go to http://www.JoinSession.info.

Using BeamYourScreen

What can I do in MyAccount?

In MyAccount, you will find detailed information regarding your BeamYourScreen license, the statistics of your BeamYourScreen sessions and you can purchase additional licenses. In addition, you can change your passwords and account, billing and payment information.

I have forgotten my password. What can I do?

If you forget your password but you still know your username, you can retrieve your password by email. Please click here to retrieve your passwords. If you forget both your password and your username, please send us an email to support@beamyourscreen.com or give us a call.

What is the difference between the organizer and the administrator password?

The organizer password is the password you need to start BeamYourScreen sessions. You have to enter the organizer password in the BeamYourScreen software under "Settings". The administrator password is the password you need to log in to MyAccount. When you register for a free trial or purchase a license, both passwords are the same. You can change both passwords in MyAccount. If you purchase a Shared User License, we recommend setting different passwords for the organizer password and for the administrator password. Only the BeamYourScreen account holder should know the administrator password. The organizer password has to be available to every user who is allowed to start BeamYourScreen sessions.

How can I change my password?

Log on to MyAccount with your username and your administrator password. Click "Passwords" in the menu and change the organizer password and/or the administrator password respectively. Do not forget to save your changes before you exit MyAccount.

How to install BeamYourScreen on my PC?

Please download the connection program for organizers from http://www.beamyourscreen.com/EN/product/downloads.aspx. After installing the BeamYourScreen software, click on the B icon which appear in the lower right corner of your desktop and then "Start session". When you are starting your first session you will be prompted to enter your username and password.

The B icon is hidden in my task bar, what can I do?

Windows XP often tries to hide icons. If you run Windows XP, make sure the B icon stays visible by doing the following. Run the BeamYourScreen software, then right-click a blank spot on the Windows Taskbar and choose Properties. The Taskbar and Start Menu Properties dialog box opens. Click Customize in the lower right corner, which opens another window. Locate the line with the B icon, click its entry in the Behavior column, choose “Always” show and click OK.

Where can I find the BeamYourScreen session records?

BeamYourScreen session records are stored by default in My Documents\BeamYourScreen\Records. Of course you can change the default location by clicking the B icon, Settings, Start options, as last item you will see "Saved recording location".

I receive the message: "Cannot start session. Authentication failed (incorrect username or password)."

Please enter your username and organizer password again in the BeamYourScreen software under "Settings". Both username and password are case sensitive. If you copy the username or password make sure you don’t copy any blanks. Please make sure that you enter the organizer password for starting a session and not the administrator password. If you still encounter difficulties starting a session please send us an email at support@beamyourscreen.com.

What can I do if I have not received the email with the confirmation link?

If you have not received the email with the confirmation link, please check your spam filter and add team@beamyourscreen.com to your address book. Please check again whether you used the correct email address when signing up for BeamYourScreen. In order to retrieve the email with the confirmation link, log on to MyAccount using the username and the administrator password you chose when signing up. The email with the confirmation link will be automatically resent. In case you still don’t receive the email with the confirmation link send us an email at support@beamyourscreen.com or call us.

I cannot start a session. The firewall on my computer might block BeamYourScreen.

If you are unable to start or join sessions, a personal firewall might be blocking BeamYourScreen. We prepared guidelines for several personal firewall products that explain how you can allow BeamYourScreen to connect to the Internet: AVG 8, GDATA, Windows, Norton Internet Security 2008, Zone Alarm 7.

Can I use BeamYourScreen on a Mac?

Yes. You can install BeamYourScreen for Mac on a Intel Mac (not PowerPC) with Mac OS X 10.3.0 or higher.

When I try to show a movie all my participants see is a black spot on their screen, how can I avoid that?

This phenomenon is related to the hardware acceleration of your PC, to avoid the issue please turn off the hardware acceleration. Please right click on an empty spot on your desktop, then select properties and after that the tab settings. Here please click the button advanced, select the tab troubleshoot and turn the hardware acceleration to None.

I present my screen my mouse is blinking and it’s hard to control my movements, how can I prevent that?

How do I uninstall BeamYourScreen? What can I do if the regular uninstall process is not working?

If the regular uninstall process is not working please right click on the BeamYourScreen shortcut on your desktop and select properties. Here you will find the file location. Please navigate to the named file location, start the remover.exe (or uninstall.exe), and this will uninstall BeamYourScreen completely.

Purchase & Cancellation

How can I purchase BeamYourScreen?

You can easily purchase BeamYourScreen in our online shop. In case you have any questions, please send us an email at sales@beamyourscreen.com or call us.

How can I cancel my subscription?

In order to cancel your subscription, send us an email at billing@beamyourscreen.com.Since you paid at the beginning of the subscription period, you can use BeamYourScreen until the end of the subscription period. After this, the subscription will end instead of renewing automatically.

Affiliate Program

Do I get a commission or finders fee if I refer customers to you?

We offer two types of partner programs: Referral Partnership Program and Reseller Partnership Program. As a Referral Partner you refer customers to us. For every completed purchase of someone you referred to us, you will receive a one-time commission. As a Reseller Partner you can purchase BeamYourScreen at a discount from us and then resell BeamYourScreen to your customers. If you are interested in learning more about our partnership programs, click here and send an email to partner@beamyourscreen.com. We will get in touch with you as soon as possible.