Case Studies

The Challenge

Since Fugro has clients around the world, they needed a tool to simplify communication with their customers and prospects. They wanted a way to present their complex analyses while reducing the cost and time of doing so. “We were looking for a simple and fast way to present our solutions all over the globe.” says Hendrik Falepin, Project Engineer and Software Developer at Fugro Engineers.

The Solution

The BeamYourScreen software solution gave Fugro the ability to easily connect with people worldwide. It has enabled Fugro to more efficiently communicate with their customers and has allowed them to respond faster to customer needs, which is crucial in their industry. “I have been on a business trip in Australia and BeamYourScreen enabled me to do presentations with Holland and Malaysia! That is exactly what we were looking for.” states Hendrik. “The feedback from our clients has been extremely positive. The program setup is very simple and customers can connect with only one click.”

The Conclusion

BeamYourScreen has helped Fugro minimize the cost and time of doing business. It has allowed Fugro to more effectively operate all over the world and helped them to stay on top of their industry.

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Fugro Case Study (PDF)

The Challenge

Toshiba has a wide variety of copiers, printers and scanners. Due to the vast number of machines in the market there are frequently customer support cases entailing the change of PC settings. The support staff of Toshiba had to travel on-site to solve complex issues. Lasse Szabo, Product Specialist of Sales and Support was looking for an alternative. “We wanted to avoid extensive traveling and offer more professional and quicker support for customers that are further away.”

The Solution

The nature of the support made BeamYourScreen an ideal solution by allowing the support representatives to easily see the various PC settings of the customer. “With BeamYourScreen we are able to solve problems immediately, it enables us to install new software on the customers’ PCs and servers and adjust MFP utilities.” BeamYourScreen also allows the ability to train clients at the same time as giving support.

The Conclusion

The amount of time and money BeamYourScreen saves Toshiba TEC speaks volumes. „We use BeamYourScreen up to 10 times a day and it saves us a minimum of 100€ each time! The most successful story saved our company 1500€ in expenses and 18 hours of traveling time. Since traveling to customers by car takes a lot of time, and there is often a need for traveling by plane, the use of this kind of tool is priceless.”

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Toshiba Case Study (PDF)

The Challenge

Twinfield needed a more efficient and easier way to train their customers on their software product. “We were looking for an easy way to demonstrate our software and update our customers without the need to travel long distances.” declares Roel Cremers, Account Manager of Twinfield International N.V. “Since we offer an online accounting service it is much more professional to do demos and trainings online as well.”

The Solution

BeamYourScreen is an easy to use web based service for screen sharing. It enabled Twinfield to demonstrate their software over the Internet without having to leave the office. “By now we use BeamYourScreen for webinars and online-demos, updating customers on new features and trainings. BeamYourScreen is even used for internal communication between colleagues who work in different parts of the country.” The innovative technology of BeamYourScreen created new options for Twinfield to work online.

The Conclusion

The best thing about BeamYourScreen is that its usage is not limited to one business field only. It is customer care today and improving internal communication and support tomorrow, all with only one solution. “It’s hard to say how much money we save, but it’s a lot! Especially the cost of travelling abroad. We don’t just save on flights and hotels but most importantly time.”

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Twinfield Case Study (PDF)